FAQ

What is pinnoso?

pinnoso is an e-commerce initiative of pinnoso Supermarket.

Do you have any loyalty program?

Yes! We have pinnoso Loyalty program.

How can I pay for my order?

You can pay through Cash on Delivery, Online Visa/MasterCard, Credit/Debit Card On Delivery, UnionPay Debit/Credit Cards.

Can you ship orders all over world?

Yes, currently we ship in oman,UAE.

What are the delivery charges?

Please visit Delivery & Shipping page for more information.

How can I track or check status of my order?

Order status can be checked from 'My Orders' screen in your account. Status can also be checked through Order Tracking page.

How can I return a product?

Please visit Returns & Refunds page for more information.

Do I have to pay for shipping charges when returning a product?

No, you don't have to pay for shipping charges when returning a product

Can I return a product after 7 days?

You have to initiate a return process within 7 days of delivery. Unfortunately after 7 days, we won't be able to accept return request.

Not all products come with a warranty. If the products are available with a warranty then it will be clearly mentioned in the product specification or description.